RETURN POLICY

Return Window

For all Apira Science, Inc. products, returns are accepted within 30 days of the original delivery date.

Condition Requirements

Non-consumable products (GrowWell Cap, GroWell Ionic Hair Dryer and iDerma Mask) must be un-opened or in like-new condition, with all original packaging, accessories, manuals, and components included. Consumable products (GroWell Shampoo, GroWell Conditioner, GroWell Supplements and GroWell Topicals) can only be returned if unopened. 

Products showing signs of misuse, damage, or alteration may be rejected for return or subject to a restocking fee.

Restocking Fees

There is a 18% restocking fee for opened or used devices to cover inspection, cleaning, and repackaging costs related to reselling as a refurbished product.

Return Authorization

You must obtain a Return Merchandise Authorization (RMA) before returning your product(s). Requests must be made within 30 days of purchase.

To begin a return or request an RMA, please contact our customer care team at +1 (949) 854-9900, Toll-free in the United States at (800) 424-7937 or by email at support@apirascience.com.

Returns without an RMA are not accepted.

Shipping Costs

Return shipping is the customer’s responsibility unless the item is defective or incorrect. If applicable, original shipping fees are non-refundable.

Refund Method

Refunds are issued to the original payment method once the returned item has been received and inspected.